Privacy policy

Privacy & Safety

Why does Melridai collect, hold, use and disclose personal information?

Melridai collects, holds, uses and discloses personal information for a number of purposes connected with our business operations, which include:

  • providing you with products and/or services you have ordered/purchased;

  • dealing with requests, enquiries, complaints, consumer guarantee or warranty claims, and other customer care related activities;

  • marketing our products and services and providing advice on our products;

  • developing and improving our products and services;

  • in connection with our loyalty or reward programmes and competitions;

  • the operation and administration of accounts or subscriptions that you have with us;

  • payment processing;

  • carrying out certain checks (for example, for our fraud or theft prevention processes, if you wish to open an account with us, obtain credit from us, collect goods from a Melridai warehouse or storeroom, or pick-up goods in-store that have been ordered online);

  • interacting with companies or organisations with whom Melridai has a business relationship (where you work for or otherwise represent such an organisation);

  • reconciling payments due to Melridai from suppliers in relation to goods or services provided to you by those suppliers;

  • purposes relating to any third party acquisition or potential acquisition of an interest in Melridai or its assets;

  • carrying out any activity in connection with a legal, governmental or regulatory requirement that we have to comply with, or in connection with legal proceedings, crime or fraud prevention, detection or prosecution. In particular, Melridai is required by law to collect personal information if you trade-in goods (under, depending on the State or Territory in which you are located, the Second-hand Dealers and Pawnbrokers Act 2003 (Qld), the Second-hand Dealers and Pawnbrokers Act 1996 (SA), the Second-hand Dealers and Pawnbrokers Act 1994 (Tas), the Second-Hand Dealers and Pawnbrokers Act 1989 (Vic), the Consumer Affairs and Fair Trading Act 1990 (NT) and related regulations)

We may also use and disclose your personal information for other purposes related to those described above which would be reasonably expected by you.

Documents (including hard copy documents and electronic documents such as emails) which coincidentally contain personal information will also be retained in accordance with Melridai’s normal document retention practices for accounting, legal and business purposes.

Generally, you have no obligation to provide any personal information requested by us. However, if you choose not to do so where we require this information, we may not be able to provide you with the goods and services that you want.

 

What personal information does Melridai collect?

The kinds of personal information we collect or which we may hold about you may include:

  • your name;

  • your address;

  • your date of birth;

  • your telephone number(s);

  • your e-mail address;

  • payment information;

  • transaction information;

  • your user name and password;

  • details about your earnings (if you are buying products using a finance plan);

  • information contained on identification documents (such as driving licences) and, in some specific cases, copies of such identification documents, where we require these to verify your identity;

  • information on how you use our products and services;

  • your Internet Protocol (“IP”) address, server address, domain name and information on your browsing activity when visiting one of our websites;

  • your user name for social networking sites that you use, to refer to, or in conjunction with, our goods and services and personal preferences regarding products and services; and CCTV images of you whilst you are in our stores.

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How does Melridai collect and hold your personal information?

We collect personal information in a number of ways including:

  • when you order goods or services from us (either online, in-store or over the telephone);

  • when you collect goods that you have ordered from us, including from a Melridai storeroom;

  • when you set up an account with us;

  • when you purchase certain products;

  • when you buy goods on lay-by or “duty-free” goods;

  • when you pay for goods by cheque;

  • when you subscribe to our catalogues or mailing lists;

  • when you subscribe to Melridai subscription service;

  • when you sell second-hand goods to us or buy second-hand goods from us;

  • when you enter competitions or promotions that we run;

  • when you provide us with your details for customer care purposes;

  • when you browse our websites;

  • when you submit an enquiry using our websites;

  • when you complete surveys or provide online feedback or product reviews; and

  • when you publicly comment about us on social media sites (for example so that we can answer questions about our products); and through the closed-circuit video cameras located in our stores, when you visit our stores.

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Sharing your personal information

Melridai may disclose or receive personal information or documents about you, including to/from:

  • organisations that provide services to us in connection with our business, including customer support, payment processing, administration, archival, data storage, hosting, research, mail and delivery, installation, distribution, logistics, marketing, auditing, share registry, consulting, financial and legal advisory, banking, debt collection, security or technical services and the operation of Melridai websites. In some cases these service providers may collect your personal information on our behalf;

  • if you return goods to Melridai to be repaired, our repairs system administrator, the manufacturer of the goods and authorised repairers;

  • law enforcement agencies to assist in the prevention, investigation and prosecution of criminal activities;

  • parties involved in any third party acquisition or potential acquisition of an interest in Melridai or its assets;

  • our insurers and insurance brokers;

  • if goods you purchase from Melridai are subject to a product recall, the manufacturer or distributor of those goods; and

  • to other third parties where you have specifically consented to the disclosure of information to these third parties.

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Disclosure of personal information to overseas recipients

Melridai is likely to disclose the personal information that it collects and holds about you to third parties who are not in Australia (such as third parties who are located in the United States of America, Singapore, the United Kingdom, Holland, Israel and New Zealand) for one or more the purposes set out in this policy e.g. to provide you with the goods/services you have purchased. Some of the jurisdictions in which these third parties are located may have less protective privacy and data protection laws than Australia.

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Security of your personal information

We will take reasonable steps to ensure that the personal information that we hold is stored in a secure environment protected from misuse, interference and loss and any unauthorised access, modification or disclosure.